FAQ - Senior Move Management

FAQ - Concierge/Errand Services

Often times we put off until the last minute the things we dread doing the most. Don’t make this one of those times! Sorting, packing, and unpacking, even on a good day in your younger years, was no fun. Now it is physically and emotionally taxing to sort, box, and dispose of a lifetime of accumulation.

Call 386-400-3550 or fill out the form as soon as you’ve decided it’s time to make a move.

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Why should I use a senior move manager?

Senior Move Management is a rapidly growing industry.  Any time you invite a service provider into your home, you want to make sure they run their business like a business.  Are they licensed, bonded, and insured?  Will they be in uniform and behave with professional demeanor?

 

Guardian Angel - Senior Assistance Services is a member of the National Association of Senior Move Managers (NASMM).  Our team is trained in packing and unpacking while delivering excellent customer service. We are licensed, insured, and bonded.  We also work with licensed and bonded moving companies to make your move as safe and pain-free as it can be!​

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What should I look for in a senior move manager?
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Costs are based on each seniors' tailored needs. Arrangements can be made for a package, monthly membership, or by the hour depending on your lifestyle.  Call 386-400-3550 or fill out the form to start a conversation about solutions that can work for you.  We also offer discounts on referrals.

What are you rates for concierge/errand service?

A concierge supports the senior so they can maintain the lifestyle they're used to.  We offer a full range of services that can be tailored to fit your needs.

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What is Concierge/Errand Service?
03 /
If we do most of the work to save money, can we still contact you to do some of the work?

Yes. If you prefer, we can assist you with just a portion of the process. Pick one, several, or all of our services.  Don’t hesitate to ask if you have a special request that is not on our list of services. If it is not within our area of expertise, we will help you locate the appropriate resource.  Call 386-400-3550 for a free consultation and we will be happy to discuss services to tailor fit your needs.

How do you work with your client's family?
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When you are concerned about your loved one’s well being, we are your eyes and ears. We keep you informed and updated after our visits. We are dedicated to ensuring peace of mind for our seniors and their families, whether the family lives far away or right nearby.

Are you a home health agency?
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Our focus is on Instrumental Activities of Daily Living (IADLs). We assist with things like shopping for groceries or clothing, housework and decluttering, meal prep, paper taming and bill paying, going to appointments, helping with technology, and so much more. 

 

You may need a home health agency if you need help with Activities of Daily Living (ADLs) – like bathing, toileting, feeding, dressing or transferring.  If you need more intensive support for ADLs, we are able to refer you to the most reliable resources in our area.

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I live across the country from my parents.
Do I need to be at their home during the moving process?

Careers, family, geography are just a few of the numerous demands that may prevent you from being in the place you want to be: helping Mom and Dad with their move. Take comfort in knowing it is not only your physical presence but also your emotional support that can help in this time of transition. We at Guardian Angel - Senior Assistance Services know you are devoted to supporting their well-being.

We work closely with siblings, sons, and daughters, and even grandchildren, via email, phone or fax to get your loved ones moved while adhering to the wishes of family members who cannot be physically present. We are prepared to handle sensitive issues that may arise and treat everything with complete confidentiality.

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If you're helping sort through my important paperwork, are you background checked?

Yes, we have had national background checks performed on all of our employees.

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Do you help with floor planning?

Yes, we will obtain or create the floor plan, taking actual detailed measurements of your new home. We will measure all the pieces of furniture you wish to move and help you design the space. We will help you determine what will safely and comfortably fit in your space as well.

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How do I disperse the things I don't want
to move?

There are many options to either sell or donate your items.  We can assist by holding estate or garage sales, coordinate donation drop-off or pickup, list your items on Ebay or FB Marketplace, or consign your items. 

 

We can also help coordinate shipments of your items to friends, family, or your next destination.

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What is the timeline for a "typical" move?

A number of things can factor into the amount of time required to move.  Therefore, it is difficult to offer a cookie cutter response to this question.  With that said, we will take you from the initial consultation onto tagging, sorting and downsizing, packing and moving, and finally onto unpacking and getting you setup in your new home.  Planning ahead and using our well-organized methods will make your transition as seamless as possible. 

Who uses your services?
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We serve older adults striving to maintain their independence, most often in their homes or in senior communities. We also serve their families – active people balancing obligations to work, family, travel and more. Whether local or living at a distance, we can keep families informed. 

 

We also support family members with errand-running, vacant house checks, and other services that enable them to have more quality family time. We work only with those who welcome our help and support.  Some people need us weekly, others monthly, or seasonally. Our business model allows flexibility and is always customized to your needs.

Are you affiliated with any health care agency?
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We are an independent company with knowledge of local resources including health care needs, vendors, agencies, stores, LGBT support, religious connections, and so much more.

Will I still be in charge?
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Absolutely, 100%. We do as much or as little as you choose. We understand how hard it can be to turn over responsibilities to someone new. We aim to do it just the way you would do it yourself, just the way you like it. If you can communicate what you want and like, we will make it happen.

What about confidentiality?
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We sign a confidentiality agreement so you can be certain that personal and/or proprietary information is kept entirely confidential. We understand that you need to feel trust in the person who sees your finances, folds your laundry, and straightens out your pantry. And we will never divulge that you are our client without your express permission.

What if I don't live nearby?
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We cover all of Volusia County, FL. If you live at a distance but your loved one who needs care is here, we will make arrangements to suit all parties. If you need help out of the area, let us know. We can often find resources similar to ours across the country.

Ok now I'm ready.  What do I do next?
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Three easy ways to get started:

  1. Call us at 386-400-3550. If we don’t answer, we’ll do our best to get back to you within 24 hours

  2. Email us at guardianangelforseniors@gmail.com

  3. Fill in the form here.  We want our first talk with you to give you the peace of mind you deserve.  The more you can tell us about your needs, the more we can prepare for our initial conversation.

Ok now I'm ready.  What do I do next?
09 /

Three easy ways to get started:

  1. Call us at 386-400-3550. If we don’t answer, we’ll do our best to get back to you within 24 hours

  2. Email us at guardianangelforseniors@gmail.com

  3. Fill in the form here.  We want our first talk with you to give you the peace of mind you deserve.  The more you can tell us about your needs, the more we can prepare for our initial conversation.

If you have any other questions and/or concerns, please fee free to give us a call at 386-400-3550.

© 2020 by Guardian Angel Senior Assistance Services

Phone:  386-400-3550  /  Email:  guardianangelforseniors@gmail.com

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